PRIVACY POLICY
‍We are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our services on our online platforms (collectively referred to as the ‘Service’), why we collect this information, and how we use it.
Please note that this Privacy Policy forms an agreement between you and 22bet (referred to as ‘22bet’, ‘We’, ‘Us’, or ‘Our’). We may periodically make changes to this Privacy Policy, and we will notify you of these changes by posting the updated terms on our website. We recommend that you review this Privacy Policy regularly.
INFORMATION COLLECTED
We consider information that can identify an individual, such as your first and last name, date of birth, bank/payment details, home or other physical address, email address, phone number, or other contact information, to be personal information (“Personal Information”). You may be asked to provide Personal Information when using our website, registering for an account, or using our Service.
The Personal Information we collect may include contact information (e.g., telephone number), billing and shipping information, transaction history, website usage preferences, and feedback on the Service. This information is stored on servers located in the Philippines or other regions. Additionally, when interacting with our Service, our servers may collect certain traffic and administrative data, including your IP address, time of access, web pages visited, language preferences, software crash reports, and browser type. This data is crucial for the proper functioning of the Service. We do not collect Personal Information without your knowledge.
MEANS OF COLLECTING AND PROCESSING DATA
We may automatically collect certain data and receive Personal Information when you provide it through the Service or in other interactions with us. We may also receive Personal Information from online vendors, service providers, and customer lists acquired from third-party vendors. In addition, we engage third-party service providers to offer technical support, process transactions, and manage your online account.
We take steps to ensure that any information shared with third-party vendors and service providers is handled securely. Information will only be disclosed to third parties in line with this Privacy Policy.
INFORMATION USE
We use the Personal Information we collect to provide and improve our Service, offer customer support, perform security and identity verification checks, and process transactions. Your Personal Information may also be used for promotional purposes to inform you about 22bet products, services, and offers, as well as to enhance your overall gaming experience.
From time to time, we may invite you to participate in surveys or contests. Participation is voluntary, and the information you provide may be used for contact purposes or to provide demographic insights. If you win a contest, you agree to the use of your name and likeness for promotional purposes without additional compensation, unless prohibited by law.
CERTAIN EXCLUDED DISCLOSURES
We may disclose your Personal Information if required by law or if we believe such action is necessary to:
1. Comply with any legal obligations.
2. Protect and defend our rights or property.
3. Ensure the safety of users of the Service or the public.
We may also share Personal Information with PAGCOR (Philippine Amusement and Gaming Corporation) or other authorities for regulatory compliance purposes. Additionally, if we suspect fraud or gaming violations, we reserve the right to share this information with other online gaming sites, banks, and relevant agencies.
ACCESS AND OPT-OUT
You have the right to “opt out” of receiving promotional communications by using the provided options on our website or SMS. You may also contact our 24/7 Customer Support to:
1. Confirm the accuracy of your Personal Information.
2. Update or delete your Personal Information.
3. Address any concerns regarding our use of your Personal Information.
Upon request, we will update or remove your information, provided that you submit adequate proof as required.
CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
In order to process real-money gaming transactions, you may be required to send and receive funds through third-party payment processors (“ESPs”), such as e-Wallets or online banking services. By accepting this Privacy Policy, you consent to the sharing of Personal Information with ESPs, including the transfer of information across borders, where necessary. We take steps to ensure our ESPs protect your privacy.
CONSENT TO SECURITY REVIEW
We reserve the right to conduct security reviews at any time to verify your identity, account details, and financial transactions for any potential breaches of our Terms and Conditions or applicable law. By accepting our Terms and Conditions, you authorize us to disclose your Personal Information to third parties for verification purposes. These reviews may include checking your details against third-party databases, and you agree to provide any required documentation during these reviews.
CONSENT TO USE OF ANTI-CHEATING SOFTWARE
Our software includes features to detect the use of unauthorized automated programs (“bots”) that may provide an unfair advantage. By installing our software and using the Service, you consent to these detection processes. Our software may scan your active applications and processes while you use the Service to ensure compliance with our Terms and Conditions. If a suspicious application is detected, the software will analyze the files associated with that application. No other information will be shared without your consent, and you may terminate use of the software by uninstalling it.
SECURITY
We understand the importance of securing your Personal Information. All Personal Information is stored in password-protected databases secured by state-of-the-art firewalls. Our websites and services support SSL/TLS protocols to ensure secure communication. We take steps to ensure our affiliates and service providers adhere to the same security standards.
PROTECTION OF CHILDREN
The Service is intended for individuals aged 21 and older. We actively verify the age of users and take measures to prevent minors from accessing our Service. If we find that a minor has submitted Personal Information, we will delete it promptly.
LEGAL DISCLAIMER
The Service is provided “AS-IS” and “AS-AVAILABLE” without warranties or guarantees. We are not liable for any events beyond our control, and we do not guarantee error-free performance regarding the privacy of your Personal Information.
MERGERS AND OTHER EVENTS REQUIRING TRANSFER
In the event of bankruptcy, acquisition, or merger, we reserve the right to transfer your Personal Information to relevant business entities involved in the transaction.
CONSENT TO PRIVACY POLICY
By clicking ‘I agree’ during the registration process or by continuing to use the Service after updates to this Privacy Policy, you consent to the terms outlined here. This Privacy Policy supersedes any previous versions and should be read in conjunction with our Terms and Conditions. We may update this Privacy Policy from time to time, and you will be notified of changes by the posting of modified terms on our website.